SalesIntel - Notice history

All systems operational

Portal/Web Application - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

RevDriver - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 99.86%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Salesforce Managed Package - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

APIs - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Notice history

Mar 2024

Database upgrade maintenance window
  • Completed
    March 11, 2024 at 2:06 AM
    Completed
    March 11, 2024 at 2:06 AM

    Maintenance has completed early. All systems are available.

  • In progress
    March 11, 2024 at 1:00 AM
    In progress
    March 11, 2024 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 11, 2024 at 1:00 AM
    Planned
    March 11, 2024 at 1:00 AM

    On Sunday, March 10th, between 9pm and midnight US Eastern Time, SalesIntel's platform, including APIs, Salesforce Managed Package, and web-based applications, may be unavailable while we upgrade our databases.

    The outage is expected to last approximately 1 hour during this window. During this time, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at support@salesintel.io if you have any questions.

Feb 2024

Application Infrastructure Maintenance
  • Completed
    February 26, 2024 at 5:00 AM
    Completed
    February 26, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    February 26, 2024 at 2:00 AM
    In progress
    February 26, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    February 26, 2024 at 2:00 AM
    Planned
    February 26, 2024 at 2:00 AM

    On Sunday, February 25th, between 9pm and midnight US Eastern Time, SalesIntel's web application, RevDriver, HubSpot Enrichment, and some Salesforce Managed Package features (inline enrichment and our embedded web application) will be unavailable while we upgrade our hardware. There is no expected impact on our APIs or Salesforce scheduled enrichment.

    During this time, while you may be able to log in, functionality in these applications may not work as expected and you may receive error messages.

    The outage is expected to last between 1-2 hours during this window. During this timeframe, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at support@salesintel.io if you have any questions.

RevDriver is currently unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix was released and we are monitoring. RevDriver is available for most users at this time.

  • Identified
    Identified

    RevDriver services are currently unavailable and we are working to resolve. ETA is several hours from now. All other SalesIntel services, including our web application, are available

Experiencing high load, services will return shortly
  • Resolved
    Resolved

    This issue is largely resolved and most services are available. RevDriver is still unavailable. We expect resolution of RevDriver access in the next few hours and will open a new incident to track.

  • Identified
    Identified

    Web application, API, and Managed Package services are available. We are continuing to work on RevDriver restoration.

  • Investigating
    Investigating

    We are currently experiencing high search load, which we are triaging. This is impacting availability of all services.

Search unavailable
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    Search services are back up and running and we are monitoring for further impact

  • Identified
    Identified

    An incident within our search infrastructure is limiting availability. We are rebooting services

Decreased platform availability
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience

  • Monitoring
    Monitoring

    Service has been restored and we are currently monitoring the system.

  • Identified
    Identified

    We have identified an issue with search system availability, which is causing potential issues with platform availability. Users may be struggling to access any part of our platform as we work through this.

Jan 2024

Increased latency due to inbound requests
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The platform is accessible and we are monitoring the status against further issues.

  • Identified
    Identified

    We have detected abnormal latency on the SalesIntel platform due to increase user requests. We are scaling up our systems in response. You may experience issues logging in or executing requests across the platform.

Jan 2024 to Mar 2024

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