SalesIntel - Notice history

All systems operational

Portal/Web Application - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

RevDriver - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Salesforce Managed Package - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

APIs - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

May 2023

Slowness across SalesIntel platform and applications
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our team has implemented a fix and is monitoring the results.

  • Identified
    Identified

    We have identified the cause of this performance issue and are working on remediation.

  • Investigating
    Investigating

    We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources. Our teams are looking into it at high priority.

Slowness across SalesIntel platform and applications
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    Our team has implemented a fix and is monitoring the results.

  • Identified
    Identified

    We have identified the source of this issue and are working on a resolution.

  • Investigating
    Investigating

    We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources. Our teams are looking into it at high priority.

Follow-up: Gateway Infrastructure Update
  • Completed
    May 17, 2023 at 3:00 AM
    Completed
    May 17, 2023 at 3:00 AM

    Maintenance has completed successfully

  • In progress
    May 17, 2023 at 1:00 AM
    In progress
    May 17, 2023 at 1:00 AM

    Maintenance is now in progress

  • Planned
    May 17, 2023 at 1:00 AM
    Planned
    May 17, 2023 at 1:00 AM

    Tonight, beginning at 9pm US Eastern Time, we will be completing some remaining items from our previously-scheduled maintenance window. We do not expect any resulting product outage, but we will be making DNS configuration changes, which may take up to 15 minutes to become available, depending on your provider. During that time, you may experience connectivity issues.

Gateway Infrastructure Upgrade Affecting All Services
  • Completed
    May 15, 2023 at 4:00 AM
    Completed
    May 15, 2023 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    May 15, 2023 at 12:00 AM
    In progress
    May 15, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    May 15, 2023 at 12:00 AM
    Planned
    May 15, 2023 at 12:00 AM

    On Sunday, May 14th, between 8pm and midnight US Eastern Time, all SalesIntel products will be inaccessible while we upgrade our hardware. The outage is expected to last between 2 and 4 hours during this window. During this timeframe, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at support@salesintel.io if you have any questions.

Apr 2023

Search experience running slowly
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    We are monitoring a fix to product latency and are seeing improvements.

  • Investigating
    Investigating

    Our search experience in all products is currently running slowly and users may experience timeouts/infinite loading states. There may be some difficulty loading the SalesIntel web app or Chrome extension, but this is infrequent. Our engineers are reviewing.

Search experience running slowly
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    We've made adjustments and are seeing significant improvements in search performance. We will be monitoring this fix.

  • Identified
    Identified

    As a result of this weekend's infrastructure upgrades, some search activity is still running slowly. While we continue to tune and scale our systems, please be aware that searches may take a quite a bit more time than usual; some searches may not finish or may error out.

Search Infrastructure Upgrade
  • Completed
    April 02, 2023 at 11:00 PM
    Completed
    April 02, 2023 at 11:00 PM

    Maintenance has completed successfully

  • In progress
    April 02, 2023 at 11:00 AM
    In progress
    April 02, 2023 at 11:00 AM

    Maintenance is now in progress

  • Planned
    April 02, 2023 at 11:00 AM
    Planned
    April 02, 2023 at 11:00 AM

    We are upgrading the search infrastructure that powers SalesIntel. While we do not expect much, if any, user interruption, it is possible that users may experience outages during this time. Any outages are expected to be brief. Otherwise, data available during this time is complete and reliable. We look forward to bringing you a more robust search experience in the future!

Mar 2023

No notices reported this month

Mar 2023 to May 2023

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