Slowness across SalesIntel platform and applications

Resolved

Degraded performance

Started 5 months ago Lasted about 6 hours

Affected

Portal/Web Application

RevDriver

Salesforce Managed Package

APIs

Updates

Resolved
November 28, 2023 at 9:48 PM
Resolved
November 28, 2023 at 9:48 PM
This incident has been resolved.
Monitoring
November 28, 2023 at 6:12 PM
Monitoring
November 28, 2023 at 6:12 PM
We continue to monitor platform health. Performance has returned to usual.
Identified
November 28, 2023 at 4:37 PM
Identified
November 28, 2023 at 4:37 PM
Application performance has stabilized and we have identified the issue. Our team is continuing to remedy the underlying issue.
Investigating
November 28, 2023 at 3:30 PM
Investigating
November 28, 2023 at 3:30 PM
We are currently investigating increased latency across our platform, leading to slowness (or failures) in logging in, loading application resources, or searching. Our teams are looking into it at high priority. We are scaling up our systems to help mitigate the impact.