SalesIntel - Notice history

All systems operational

Portal/Web Application - Operational

99.97% uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.90%

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May 2024
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RevDriver - Operational

99.97% uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.90%

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May 2024
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Salesforce Managed Package - Operational

99.97% uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.90%

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May 2024
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APIs - Operational

99.97% uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.90%

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May 2024
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Notice history

View current status

Jul 2024

SalesIntel application services are currently unavailable
ResolvedMajor outage1 hour 20 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Service has been restored and our team is monitoring status.

  • Identified
    UTC
    Identified

    All SalesIntel services are currently inaccessible. We have identified the cause of this issue and are working on restoration.

JUL1
Infrastructure upgrade maintenance window
CompletedMaintenance3 hours
  • Completed
    July 01, 2024 at 4:00 AMUTC
    Completed
    July 01, 2024 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 01, 2024 at 1:00 AMUTC
    In progress
    July 01, 2024 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 01, 2024 at 1:00 AMUTC
    Planned
    July 01, 2024 at 1:00 AMUTC

    On Sunday, June 30th, at 9pm Eastern Time, we will be performing infrastructure upgrades. During this time, SalesIntel products and services will not be available, including our web app, Chrome extension, Salesforce Managed Package, and APIs. Services may be restored and brought back down several times during this window before full restoration occurs.

Jun 2024

JUN3
Auxilliary Services Maintenance Window
CompletedMaintenance3 hours
  • Completed
    June 03, 2024 at 4:00 AMUTC
    Completed
    June 03, 2024 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    June 03, 2024 at 1:00 AMUTC
    In progress
    June 03, 2024 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 03, 2024 at 1:00 AMUTC
    Planned
    June 03, 2024 at 1:00 AMUTC

    We will be upgrading the some of our secondary services on Sunday, June 2, 2024, between 9pm and 12am Eastern Time. During this time, while you will be able to log into our applications and use most functionality, some functionality will be unavailable and you will see error alerts. The following services are impacted:

    • Research on Demand - you will not be able to submit new requests or view existing requests from the application or RevDriver. You can manually submit requests via email to ROD@salesintel.io.

    • Asynchronous CSV Exports - CSV exports >5k records will not be available to request or retrieve.

    • FormsIntel - you will not be able to configure new forms or view existing forms. Live forms will not fill during this time, but it will not prevent website visitors from completing and submitting the visible fields themselves.

    • InboxIntel - services will not be available to view or sync data during this time.

May 2024

Intermittent latency and access issues across the SalesIntel platform
ResolvedDegraded performance5 hours
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Monitoring
    UTC
    Monitoring

    The application is currently available to all users. We are monitoring this situation.

  • Identified
    UTC
    Identified

    We are currently experiencing intermittent search latency and access issues across the platform. Some resources may not load entirely and searches may not complete or may be slow to complete. The team has identified the cause and working through the correct plan of action.

MAY13
Database Upgrade Maintenance Window
CompletedMaintenance3 hours
  • Completed
    May 13, 2024 at 4:00 AMUTC
    Completed
    May 13, 2024 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    May 13, 2024 at 1:00 AMUTC
    In progress
    May 13, 2024 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 13, 2024 at 1:00 AMUTC
    Planned
    May 13, 2024 at 1:00 AMUTC

    We will be upgrading our application database on Sunday, May 12, 2024, between 9pm and 12am Eastern Time. During this time, while you will be able to log into our applications, most functionality will not be available and you will see error alerts. This outage impacts our web application, RevDriver Chrome extension, HubSpot Enrichment services, and inline enrichment in Salesforce.

    Salesforce scheduled, triggered, and manual enrichment is not impacted, nor are our externally-facing APIs.

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