SalesIntel Status - Incident history https://status.salesintel.io SalesIntel Wed, 1 Apr 2026 01:00:00 +0000 Scheduled maintenance event Type: Maintenance Duration: 3 hours Affected Components: RevDriver, Salesforce Managed Package, APIs, Portal/Web Application Apr 1, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 1, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 1, 01:00:00 GMT+0 - Identified - To wrap up our core service maintenance, a maintenance window will occur on Tuesday, March 31, between 9pm and 12am ET. While no prolonged outages are expected, there is a potential for interruption due to this maintenance and you should plan accordingly. This maintenance will impact ALL SalesIntel platforms and services. Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - To wrap up our core service maintenance, a maintenance window will occur on Tuesday, March 31, between 9pm and 12am ET. While no prolonged outages are expected, there is a potential for interruption due to this maintenance and you should plan accordingly. This maintenance will impact ALL SalesIntel platforms and services..</p> ]]> Wed, 1 Apr 2026 01:00:00 +0000 https://status.salesintel.io/maintenance/cmn4laemp09ath7k4f6od2bcu https://status.salesintel.io/maintenance/cmn4laemp09ath7k4f6od2bcu New scheduled maintenance event Type: Maintenance Duration: 3 hours Affected Components: RevDriver, Salesforce Managed Package, APIs, Portal/Web Application Mar 23, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 23, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 23, 01:00:00 GMT+0 - Identified - Our team will be performing maintenance on some of our core services on March 22nd, starting at 9pm ET. While no prolonged outages are expected, between 9pm and 12am there is a potential for interruption due to this maintenance and you should plan accordingly. This maintenance will impact ALL SalesIntel platforms and services. Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our team will be performing maintenance on some of our core services on March 22nd, starting at 9pm ET. While no prolonged outages are expected, between 9pm and 12am there is a potential for interruption due to this maintenance and you should plan accordingly. This maintenance will impact ALL SalesIntel platforms and services..</p> ]]> Mon, 23 Mar 2026 01:00:00 +0000 https://status.salesintel.io/maintenance/cmmktbk9904sedx0c9cllymo8 https://status.salesintel.io/maintenance/cmmktbk9904sedx0c9cllymo8 Increased latency due to AWS outages Type: Incident Duration: 8 hours and 22 minutes Affected Components: Salesforce Managed Package, APIs, RevDriver, Portal/Web Application Oct 20, 12:30:27 GMT+0 - Investigating - Due to AWS outages, we are experiencing latency throughout the SalesIntel platform starting from 8.30ET. We are monitoring the AWS status and remediating where possible. Oct 20, 14:04:55 GMT+0 - Identified - We have identified that this issue is rooted in the inability to scale instances to support normal usage patterns, due to ongoing AWS issues. It is further impacted by newly-discovered AWS connectivity issues. We continue to monitor AWS updates. In general, requests may be very slow to process or may fail. Oct 20, 17:45:35 GMT+0 - Identified - AWS has announced mitigations being put in place that should directly improve the SalesIntel platform health. We are watching the progression of this approach. At this time, the platform is still experiencing the same degradation. Oct 20, 19:44:59 GMT+0 - Monitoring - The fixes put in place by AWS have been successful so far and SalesIntel platform services have recovered. We are continuing to monitor the situation to optimize performance, as well as to rerun any jobs that were not executed as a result of AWS outages. Oct 20, 20:52:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 22 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>12:30:27</var> GMT+0</small><br><strong>Investigating</strong> - Due to AWS outages, we are experiencing latency throughout the SalesIntel platform starting from 8.30ET. We are monitoring the AWS status and remediating where possible..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:04:55</var> GMT+0</small><br><strong>Identified</strong> - We have identified that this issue is rooted in the inability to scale instances to support normal usage patterns, due to ongoing AWS issues. It is further impacted by newly-discovered AWS connectivity issues. We continue to monitor AWS updates. In general, requests may be very slow to process or may fail..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>17:45:35</var> GMT+0</small><br><strong>Identified</strong> - AWS has announced mitigations being put in place that should directly improve the SalesIntel platform health. We are watching the progression of this approach. At this time, the platform is still experiencing the same degradation..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>19:44:59</var> GMT+0</small><br><strong>Monitoring</strong> - The fixes put in place by AWS have been successful so far and SalesIntel platform services have recovered. We are continuing to monitor the situation to optimize performance, as well as to rerun any jobs that were not executed as a result of AWS outages..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:52:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 12:30:27 +0000 https://status.salesintel.io/incident/cmgz6lj12032d5trez3mti2o3 https://status.salesintel.io/incident/cmgz6lj12032d5trez3mti2o3 Web application and RevDriver unavailable Type: Incident Duration: 5 hours and 39 minutes Affected Components: RevDriver, Portal/Web Application Oct 13, 06:00:00 GMT+0 - Identified - We have identified an issue that impacts usage of search and search-powered features in our application and Chrome extension. We are working on resolution. While you may be able to log in, these services will not be available to you Oct 13, 11:12:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 13, 11:39:00 GMT+0 - Resolved - This incident has been resolved. During this issue, some automation workflows failed. All failed workflows were re-run. In this case, you may receive two results emails. Type: Incident

Duration: 5 hours and 39 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue that impacts usage of search and search-powered features in our application and Chrome extension. We are working on resolution. While you may be able to log in, these services will not be available to you.</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>11:12:08</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>11:39:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. During this issue, some automation workflows failed. All failed workflows were re-run. In this case, you may receive two results emails. .</p> ]]> Mon, 13 Oct 2025 06:00:00 +0000 https://status.salesintel.io/incident/cmgp0wid70272ir41h3ho8p3v https://status.salesintel.io/incident/cmgp0wid70272ir41h3ho8p3v 5-10 minute outage TONIGHT for urgent maintenance Type: Maintenance Duration: 21 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Jan 23, 02:20:41 GMT+0 - Completed - Maintenance has completed successfully. Jan 23, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 23, 02:00:00 GMT+0 - Identified - There will be a 5-10 minute maintenance outage tonight between 9 and 10pm Eastern Time. All SalesIntel systems will be affected. We regret the short notice and apologize for any inconvenience. Type: Maintenance

Duration: 21 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>02:20:41</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - There will be a 5-10 minute maintenance outage tonight between 9 and 10pm Eastern Time. All SalesIntel systems will be affected. We regret the short notice and apologize for any inconvenience..</p> ]]> Thu, 23 Jan 2025 02:00:00 +0000 https://status.salesintel.io/maintenance/cm68f0ams000ri6auxq361ruk https://status.salesintel.io/maintenance/cm68f0ams000ri6auxq361ruk Potential for intermittent outages due to maintenance Type: Maintenance Duration: 3 hours Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Jan 17, 02:00:00 GMT+0 - Identified - Our team will be upgrading our gateway services on January 16th, starting at 9pm ET. While no prolonged outages are expected, between 9pm and 12am there is a potential for short, intermittent outages due to this maintenance. Please be aware and try your request again shortly should you run into any issues. This maintenance will impact ALL SalesIntel platforms and services. Jan 17, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 17, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our team will be upgrading our gateway services on January 16th, starting at 9pm ET. While no prolonged outages are expected, between 9pm and 12am there is a potential for short, intermittent outages due to this maintenance. Please be aware and try your request again shortly should you run into any issues. This maintenance will impact ALL SalesIntel platforms and services..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 17 Jan 2025 02:00:00 +0000 https://status.salesintel.io/maintenance/cm5o2pzzt004nbc93i2fpo3as https://status.salesintel.io/maintenance/cm5o2pzzt004nbc93i2fpo3as Enrichment Infrastructure Maintenance Window Type: Maintenance Duration: 2 hours and 32 minutes Affected Components: Salesforce Managed Package Sep 4, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 4, 02:32:22 GMT+0 - Completed - We have concluded maintenance early and all systems are operational. Sep 4, 00:00:00 GMT+0 - Identified - On Tuesday, September 3rd, at 8pm Eastern Time, we will be performing infrastructure upgrades for our enrichment services. During this time, all SalesIntel enrichment services will be unavailable, including enrichment via Salesforce, HubSpot, and Marketo. Jobs started or scheduled during this time will not run and will not be retried; if you have a scheduled job, it will resume at the next scheduled time or you may retry your jobs after the maintenance window. Services may be restored and brought back down several times during this window before full restoration occurs. Type: Maintenance

Duration: 2 hours and 32 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>02:32:22</var> GMT+0</small><br><strong>Completed</strong> - We have concluded maintenance early and all systems are operational. .</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Tuesday, September 3rd, at 8pm Eastern Time, we will be performing infrastructure upgrades for our enrichment services. During this time, all SalesIntel enrichment services will be unavailable, including enrichment via Salesforce, HubSpot, and Marketo. Jobs started or scheduled during this time will not run and will not be retried; if you have a scheduled job, it will resume at the next scheduled time or you may retry your jobs after the maintenance window. Services may be restored and brought back down several times during this window before full restoration occurs..</p> ]]> Wed, 4 Sep 2024 00:00:00 +0000 https://status.salesintel.io/maintenance/cm02i95vc003k1360ykozb9g3 https://status.salesintel.io/maintenance/cm02i95vc003k1360ykozb9g3 SalesIntel application services are currently unavailable Type: Incident Duration: 1 hour and 21 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Jul 30, 19:05:44 GMT+0 - Resolved - This incident has been resolved. Jul 30, 17:45:00 GMT+0 - Identified - All SalesIntel services are currently inaccessible. We have identified the cause of this issue and are working on restoration. Jul 30, 18:29:24 GMT+0 - Monitoring - Service has been restored and our team is monitoring status. Type: Incident

Duration: 1 hour and 21 minutes

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>19:05:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>17:45:00</var> GMT+0</small><br><strong>Identified</strong> - All SalesIntel services are currently inaccessible. We have identified the cause of this issue and are working on restoration..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>18:29:24</var> GMT+0</small><br><strong>Monitoring</strong> - Service has been restored and our team is monitoring status..</p> ]]> Tue, 30 Jul 2024 17:45:00 +0000 https://status.salesintel.io/incident/clz8qcljy287424iqonzgh3kjim https://status.salesintel.io/incident/clz8qcljy287424iqonzgh3kjim Infrastructure upgrade maintenance window Type: Maintenance Duration: 3 hours Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Jul 1, 01:00:00 GMT+0 - Identified - On Sunday, June 30th, at 9pm Eastern Time, we will be performing infrastructure upgrades. During this time, SalesIntel products and services will not be available, including our web app, Chrome extension, Salesforce Managed Package, and APIs. Services may be restored and brought back down several times during this window before full restoration occurs. Jul 1, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 1, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Sunday, June 30th, at 9pm Eastern Time, we will be performing infrastructure upgrades. During this time, SalesIntel products and services will not be available, including our web app, Chrome extension, Salesforce Managed Package, and APIs. Services may be restored and brought back down several times during this window before full restoration occurs..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 1 Jul 2024 01:00:00 +0000 https://status.salesintel.io/maintenance/clxdj0i1a136464bgn3n2t2a2uu https://status.salesintel.io/maintenance/clxdj0i1a136464bgn3n2t2a2uu Auxilliary Services Maintenance Window Type: Maintenance Duration: 3 hours Affected Components: Portal/Web Application, RevDriver Jun 3, 01:00:00 GMT+0 - Identified - We will be upgrading the some of our secondary services on Sunday, June 2, 2024, between 9pm and 12am Eastern Time. During this time, while you will be able to log into our applications and use most functionality, some functionality will be unavailable and you will see error alerts. The following services are impacted: * **Research on Demand** \- you will not be able to submit new requests or view existing requests from the application or RevDriver. You can manually submit requests via email to [ROD@salesintel.io](mailto:ROD@salesintel.io). * **Asynchronous CSV Exports** \- CSV exports >5k records will not be available to request or retrieve. * **FormsIntel** \- you will not be able to configure new forms or view existing forms. Live forms will not fill during this time, but it will not prevent website visitors from completing and submitting the visible fields themselves. * **InboxIntel** \- services will not be available to view or sync data during this time. Jun 3, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 3, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components: ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading the some of our secondary services on Sunday, June 2, 2024, between 9pm and 12am Eastern Time. During this time, while you will be able to log into our applications and use most functionality, some functionality will be unavailable and you will see error alerts. The following services are impacted: * **Research on Demand** \- you will not be able to submit new requests or view existing requests from the application or RevDriver. You can manually submit requests via email to [ROD@salesintel.io](mailto:ROD@salesintel.io). * **Asynchronous CSV Exports** \- CSV exports >5k records will not be available to request or retrieve. * **FormsIntel** \- you will not be able to configure new forms or view existing forms. Live forms will not fill during this time, but it will not prevent website visitors from completing and submitting the visible fields themselves. * **InboxIntel** \- services will not be available to view or sync data during this time..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 3 Jun 2024 01:00:00 +0000 https://status.salesintel.io/maintenance/clvcjo1rf13306bbojznq2vkad https://status.salesintel.io/maintenance/clvcjo1rf13306bbojznq2vkad Intermittent latency and access issues across the SalesIntel platform Type: Incident Duration: 5 hours Affected Components: Portal/Web Application, RevDriver May 20, 17:05:37 GMT+0 - Monitoring - The application is currently available to all users. We are monitoring this situation. May 20, 15:15:00 GMT+0 - Identified - We are currently experiencing intermittent search latency and access issues across the platform. Some resources may not load entirely and searches may not complete or may be slow to complete. The team has identified the cause and working through the correct plan of action. May 20, 20:15:06 GMT+0 - Resolved - This issue has been resolved. Type: Incident

Duration: 5 hours

Affected Components: ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>17:05:37</var> GMT+0</small><br><strong>Monitoring</strong> - The application is currently available to all users. We are monitoring this situation..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>15:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing intermittent search latency and access issues across the platform. Some resources may not load entirely and searches may not complete or may be slow to complete. The team has identified the cause and working through the correct plan of action..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>20:15:06</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> ]]> Mon, 20 May 2024 15:15:00 +0000 https://status.salesintel.io/incident/clwf4kni4702332qmnap5vhv7tx https://status.salesintel.io/incident/clwf4kni4702332qmnap5vhv7tx Database Upgrade Maintenance Window Type: Maintenance Duration: 3 hours Affected Components: Portal/Web Application, RevDriver May 13, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 13, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully May 13, 01:00:00 GMT+0 - Identified - We will be upgrading our application database on Sunday, May 12, 2024, between 9pm and 12am Eastern Time. During this time, while you will be able to log into our applications, most functionality will not be available and you will see error alerts. This outage impacts our web application, RevDriver Chrome extension, HubSpot Enrichment services, and inline enrichment in Salesforce. Salesforce scheduled, triggered, and manual enrichment is not impacted, nor are our externally-facing APIs. Type: Maintenance

Duration: 3 hours

Affected Components: ,

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading our application database on Sunday, May 12, 2024, between 9pm and 12am Eastern Time. During this time, while you will be able to log into our applications, most functionality will not be available and you will see error alerts. This outage impacts our web application, RevDriver Chrome extension, HubSpot Enrichment services, and inline enrichment in Salesforce. Salesforce scheduled, triggered, and manual enrichment is not impacted, nor are our externally-facing APIs..</p> ]]> Mon, 13 May 2024 01:00:00 +0000 https://status.salesintel.io/maintenance/clvcjblhc6871bgojqwg3brqx https://status.salesintel.io/maintenance/clvcjblhc6871bgojqwg3brqx Database upgrade maintenance window Type: Maintenance Duration: 1 hour and 7 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Mar 11, 02:06:57 GMT+0 - Completed - Maintenance has completed early. All systems are available. Mar 11, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 01:00:00 GMT+0 - Identified - On Sunday, March 10th, between 9pm and midnight US Eastern Time, SalesIntel's platform, including APIs, Salesforce Managed Package, and web-based applications, may be unavailable while we upgrade our databases. The outage is expected to last approximately 1 hour during this window. During this time, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at [**support@salesintel.io**](mailto:support@salesintel.io) if you have any questions. Type: Maintenance

Duration: 1 hour and 7 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>02:06:57</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed early. All systems are available. .</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Sunday, March 10th, between 9pm and midnight US Eastern Time, SalesIntel's platform, including APIs, Salesforce Managed Package, and web-based applications, may be unavailable while we upgrade our databases. The outage is expected to last approximately 1 hour during this window. During this time, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at [**support@salesintel.io**](mailto:support@salesintel.io) if you have any questions..</p> ]]> Mon, 11 Mar 2024 01:00:00 +0000 https://status.salesintel.io/maintenance/clt7saw6t31797p9oagjeoacx0 https://status.salesintel.io/maintenance/clt7saw6t31797p9oagjeoacx0 Application Infrastructure Maintenance Type: Maintenance Duration: 3 hours Affected Components: Salesforce Managed Package, Portal/Web Application, RevDriver Feb 26, 02:00:00 GMT+0 - Identified - On Sunday, February 25th, between 9pm and midnight US Eastern Time, SalesIntel's web application, RevDriver, HubSpot Enrichment, and some Salesforce Managed Package features (inline enrichment and our embedded web application) will be unavailable while we upgrade our hardware. There is no expected impact on our APIs or Salesforce scheduled enrichment. During this time, while you may be able to log in, functionality in these applications may not work as expected and you may receive error messages. The outage is expected to last between 1-2 hours during this window. During this timeframe, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at [support@salesintel.io](mailto:support@salesintel.io) if you have any questions. Feb 26, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 26, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Sunday, February 25th, between 9pm and midnight US Eastern Time, SalesIntel's web application, RevDriver, HubSpot Enrichment, and some Salesforce Managed Package features (inline enrichment and our embedded web application) will be unavailable while we upgrade our hardware. There is no expected impact on our APIs or Salesforce scheduled enrichment. During this time, while you may be able to log in, functionality in these applications may not work as expected and you may receive error messages. The outage is expected to last between 1-2 hours during this window. During this timeframe, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at [support@salesintel.io](mailto:support@salesintel.io) if you have any questions..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 26 Feb 2024 02:00:00 +0000 https://status.salesintel.io/maintenance/clsuqelc0139498bqnb6ubsl6e7 https://status.salesintel.io/maintenance/clsuqelc0139498bqnb6ubsl6e7 RevDriver is currently unavailable Type: Incident Duration: 3 hours and 20 minutes Affected Components: RevDriver Feb 12, 17:28:30 GMT+0 - Identified - RevDriver services are currently unavailable and we are working to resolve. ETA is several hours from now. All other SalesIntel services, including our web application, are available Feb 12, 18:38:36 GMT+0 - Monitoring - A fix was released and we are monitoring. RevDriver is available for most users at this time. Feb 12, 20:48:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 20 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>17:28:30</var> GMT+0</small><br><strong>Identified</strong> - RevDriver services are currently unavailable and we are working to resolve. ETA is several hours from now. All other SalesIntel services, including our web application, are available.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>18:38:36</var> GMT+0</small><br><strong>Monitoring</strong> - A fix was released and we are monitoring. RevDriver is available for most users at this time..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>20:48:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 12 Feb 2024 17:28:30 +0000 https://status.salesintel.io/incident/clsj7k8yt4805bync2p0u4tao https://status.salesintel.io/incident/clsj7k8yt4805bync2p0u4tao Experiencing high load, services will return shortly Type: Incident Duration: 1 hour and 36 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Feb 12, 16:04:42 GMT+0 - Identified - Web application, API, and Managed Package services are available. We are continuing to work on RevDriver restoration. Feb 12, 15:50:56 GMT+0 - Investigating - We are currently experiencing high search load, which we are triaging. This is impacting availability of all services. Feb 12, 17:27:20 GMT+0 - Resolved - This issue is largely resolved and most services are available. RevDriver is still unavailable. We expect resolution of RevDriver access in the next few hours and will open a new incident to track. Type: Incident

Duration: 1 hour and 36 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>16:04:42</var> GMT+0</small><br><strong>Identified</strong> - Web application, API, and Managed Package services are available. We are continuing to work on RevDriver restoration..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>15:50:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing high search load, which we are triaging. This is impacting availability of all services. .</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>17:27:20</var> GMT+0</small><br><strong>Resolved</strong> - This issue is largely resolved and most services are available. RevDriver is still unavailable. We expect resolution of RevDriver access in the next few hours and will open a new incident to track..</p> ]]> Mon, 12 Feb 2024 15:50:56 +0000 https://status.salesintel.io/incident/clsj42s1x22780bcmyhumvx2du https://status.salesintel.io/incident/clsj42s1x22780bcmyhumvx2du Search unavailable Type: Incident Duration: 1 hour and 33 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Feb 8, 15:21:00 GMT+0 - Identified - An incident within our search infrastructure is limiting availability. We are rebooting services Feb 8, 15:49:33 GMT+0 - Monitoring - Search services are back up and running and we are monitoring for further impact Feb 8, 16:54:15 GMT+0 - Resolved - This incident has been resolved Type: Incident

Duration: 1 hour and 33 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:21:00</var> GMT+0</small><br><strong>Identified</strong> - An incident within our search infrastructure is limiting availability. We are rebooting services.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:49:33</var> GMT+0</small><br><strong>Monitoring</strong> - Search services are back up and running and we are monitoring for further impact.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:54:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved.</p> ]]> Thu, 8 Feb 2024 15:21:00 +0000 https://status.salesintel.io/incident/clsddx90b46497bfn94ud54tet https://status.salesintel.io/incident/clsddx90b46497bfn94ud54tet Decreased platform availability Type: Incident Duration: 1 hour and 42 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Feb 1, 15:55:00 GMT+0 - Identified - We have identified an issue with search system availability, which is causing potential issues with platform availability. Users may be struggling to access any part of our platform as we work through this. Feb 1, 16:23:05 GMT+0 - Monitoring - Service has been restored and we are currently monitoring the system. Feb 1, 17:36:56 GMT+0 - Resolved - This incident has been resolved. Thank you for your patience Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:55:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with search system availability, which is causing potential issues with platform availability. Users may be struggling to access any part of our platform as we work through this..</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:23:05</var> GMT+0</small><br><strong>Monitoring</strong> - Service has been restored and we are currently monitoring the system..</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:36:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience.</p> ]]> Thu, 1 Feb 2024 15:55:00 +0000 https://status.salesintel.io/incident/cls3ezgq798558c0ln9b1l1ayw https://status.salesintel.io/incident/cls3ezgq798558c0ln9b1l1ayw Increased latency due to inbound requests Type: Incident Duration: 3 hours and 14 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Jan 26, 22:00:00 GMT+0 - Identified - We have detected abnormal latency on the SalesIntel platform due to increase user requests. We are scaling up our systems in response. You may experience issues logging in or executing requests across the platform. Jan 26, 22:52:17 GMT+0 - Monitoring - The platform is accessible and we are monitoring the status against further issues. Jan 27, 01:14:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 14 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have detected abnormal latency on the SalesIntel platform due to increase user requests. We are scaling up our systems in response. You may experience issues logging in or executing requests across the platform..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>22:52:17</var> GMT+0</small><br><strong>Monitoring</strong> - The platform is accessible and we are monitoring the status against further issues..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>01:14:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 26 Jan 2024 22:00:00 +0000 https://status.salesintel.io/incident/clrv7rfkx32994bbmzykq5gr72 https://status.salesintel.io/incident/clrv7rfkx32994bbmzykq5gr72 Slowness across SalesIntel platform and applications Type: Incident Duration: 6 hours and 18 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Nov 28, 15:30:00 GMT+0 - Investigating - We are currently investigating increased latency across our platform, leading to slowness (or failures) in logging in, loading application resources, or searching. Our teams are looking into it at high priority. We are scaling up our systems to help mitigate the impact. Nov 28, 21:48:18 GMT+0 - Resolved - This incident has been resolved. Nov 28, 16:37:47 GMT+0 - Identified - Application performance has stabilized and we have identified the issue. Our team is continuing to remedy the underlying issue. Nov 28, 18:12:48 GMT+0 - Monitoring - We continue to monitor platform health. Performance has returned to usual. Type: Incident

Duration: 6 hours and 18 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating increased latency across our platform, leading to slowness (or failures) in logging in, loading application resources, or searching. Our teams are looking into it at high priority. We are scaling up our systems to help mitigate the impact..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>21:48:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>16:37:47</var> GMT+0</small><br><strong>Identified</strong> - Application performance has stabilized and we have identified the issue. Our team is continuing to remedy the underlying issue..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>18:12:48</var> GMT+0</small><br><strong>Monitoring</strong> - We continue to monitor platform health. Performance has returned to usual..</p> ]]> Tue, 28 Nov 2023 15:30:00 +0000 https://status.salesintel.io/incident/clpiiobwr128276beofzvgr0qyw https://status.salesintel.io/incident/clpiiobwr128276beofzvgr0qyw Search Infrastructure Maintenance Type: Maintenance Duration: 4 hours Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Jul 21, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 21, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 21, 01:00:00 GMT+0 - Identified - To better serve our users, we will be performing unanticipated maintenance on our search infrastructure tonight. During this time, we expect that certain activities may resolve more slowly, including searching for and exporting data. No outage is expected. Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - To better serve our users, we will be performing unanticipated maintenance on our search infrastructure tonight. During this time, we expect that certain activities may resolve more slowly, including searching for and exporting data. No outage is expected..</p> ]]> Fri, 21 Jul 2023 01:00:00 +0000 https://status.salesintel.io/maintenance/clkboo6mf279477chocjl5sg8j3 https://status.salesintel.io/maintenance/clkboo6mf279477chocjl5sg8j3 Slowness across SalesIntel platform and applications Type: Incident Duration: 3 hours and 42 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Jun 1, 14:21:11 GMT+0 - Investigating - We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources or search activity. Our teams are looking into it at high priority. Jun 1, 15:05:54 GMT+0 - Investigating - We are still investigating this issue, but have scaled up services to assist with mitigation. Jun 1, 16:32:38 GMT+0 - Monitoring - After scaling up our systems, performance has stabilized, but we are monitoring closely, and working to identify and resolve the root cause. Jun 1, 18:03:10 GMT+0 - Resolved - This incident has been resolved and systems are stable. Our engineers will continue to monitor and evaluate improvements to support reliability. Type: Incident

Duration: 3 hours and 42 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>14:21:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources or search activity. Our teams are looking into it at high priority..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:05:54</var> GMT+0</small><br><strong>Investigating</strong> - We are still investigating this issue, but have scaled up services to assist with mitigation..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>16:32:38</var> GMT+0</small><br><strong>Monitoring</strong> - After scaling up our systems, performance has stabilized, but we are monitoring closely, and working to identify and resolve the root cause..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>18:03:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and systems are stable. Our engineers will continue to monitor and evaluate improvements to support reliability..</p> ]]> Thu, 1 Jun 2023 14:21:11 +0000 https://status.salesintel.io/incident/clid85aee5058284nn2p6myo3ro https://status.salesintel.io/incident/clid85aee5058284nn2p6myo3ro Slowness across SalesIntel platform and applications Type: Incident Duration: 1 hour and 42 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver May 25, 19:00:00 GMT+0 - Resolved - This incident has been resolved. May 25, 17:17:30 GMT+0 - Investigating - We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources. Our teams are looking into it at high priority. May 25, 17:31:04 GMT+0 - Identified - We have identified the cause of this performance issue and are working on remediation. May 25, 18:16:21 GMT+0 - Monitoring - Our team has implemented a fix and is monitoring the results. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>17:17:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources. Our teams are looking into it at high priority..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>17:31:04</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of this performance issue and are working on remediation..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>18:16:21</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has implemented a fix and is monitoring the results. .</p> ]]> Thu, 25 May 2023 17:17:30 +0000 https://status.salesintel.io/incident/cli3ed2br231873b0n48lmwz0zw https://status.salesintel.io/incident/cli3ed2br231873b0n48lmwz0zw Slowness across SalesIntel platform and applications Type: Incident Duration: 1 hour and 23 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver May 22, 14:20:01 GMT+0 - Investigating - We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources. Our teams are looking into it at high priority. May 22, 14:36:15 GMT+0 - Identified - We have identified the source of this issue and are working on a resolution. May 22, 15:32:40 GMT+0 - Monitoring - Our team has implemented a fix and is monitoring the results. May 22, 15:43:09 GMT+0 - Resolved - This incident has been resolved. Thank you for your patience. Type: Incident

Duration: 1 hour and 23 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>14:20:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources. Our teams are looking into it at high priority..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>14:36:15</var> GMT+0</small><br><strong>Identified</strong> - We have identified the source of this issue and are working on a resolution..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>15:32:40</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has implemented a fix and is monitoring the results. .</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>15:43:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience..</p> ]]> Mon, 22 May 2023 14:20:01 +0000 https://status.salesintel.io/incident/clhyxp9r5376375bboa63q6a53c https://status.salesintel.io/incident/clhyxp9r5376375bboa63q6a53c Follow-up: Gateway Infrastructure Update Type: Maintenance Duration: 2 hours Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver May 17, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 17, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully May 17, 01:00:00 GMT+0 - Identified - Tonight, beginning at 9pm US Eastern Time, we will be completing some remaining items from our previously-scheduled maintenance window. We do not expect any resulting product outage, but we will be making DNS configuration changes, which may take up to 15 minutes to become available, depending on your provider. During that time, you may experience connectivity issues. Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>May <var data-var='date'> 17</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Tonight, beginning at 9pm US Eastern Time, we will be completing some remaining items from our previously-scheduled maintenance window. We do not expect any resulting product outage, but we will be making DNS configuration changes, which may take up to 15 minutes to become available, depending on your provider. During that time, you may experience connectivity issues..</p> ]]> Wed, 17 May 2023 01:00:00 +0000 https://status.salesintel.io/maintenance/clhqoc2d531512b7n261jvm80o https://status.salesintel.io/maintenance/clhqoc2d531512b7n261jvm80o Gateway Infrastructure Upgrade Affecting All Services Type: Maintenance Duration: 4 hours Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver May 15, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully May 15, 00:00:01 GMT+0 - Identified - Maintenance is now in progress May 15, 00:00:00 GMT+0 - Identified - On Sunday, May 14th, between 8pm and midnight US Eastern Time, all SalesIntel products will be inaccessible while we upgrade our hardware. The outage is expected to last between 2 and 4 hours during this window. During this timeframe, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at support@salesintel.io if you have any questions. Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Sunday, May 14th, between 8pm and midnight US Eastern Time, all SalesIntel products will be inaccessible while we upgrade our hardware. The outage is expected to last between 2 and 4 hours during this window. During this timeframe, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at support@salesintel.io if you have any questions..</p> ]]> Mon, 15 May 2023 00:00:00 +0000 https://status.salesintel.io/maintenance/clh0kur1u316165hcncyb09v2qh https://status.salesintel.io/maintenance/clh0kur1u316165hcncyb09v2qh Search experience running slowly Type: Incident Duration: 2 hours and 41 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Apr 26, 13:13:30 GMT+0 - Investigating - Our search experience in all products is currently running slowly and users may experience timeouts/infinite loading states. There may be some difficulty loading the SalesIntel web app or Chrome extension, but this is infrequent. Our engineers are reviewing. Apr 26, 15:22:05 GMT+0 - Monitoring - We are monitoring a fix to product latency and are seeing improvements. Apr 26, 15:54:52 GMT+0 - Resolved - This incident has been resolved. Thank you for your patience. Type: Incident

Duration: 2 hours and 41 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>13:13:30</var> GMT+0</small><br><strong>Investigating</strong> - Our search experience in all products is currently running slowly and users may experience timeouts/infinite loading states. There may be some difficulty loading the SalesIntel web app or Chrome extension, but this is infrequent. Our engineers are reviewing..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>15:22:05</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring a fix to product latency and are seeing improvements..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>15:54:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience..</p> ]]> Wed, 26 Apr 2023 13:13:30 +0000 https://status.salesintel.io/incident/clgxpvks51159216rzol6lgugr1r https://status.salesintel.io/incident/clgxpvks51159216rzol6lgugr1r Search experience running slowly Type: Incident Duration: 7 hours and 42 minutes Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Apr 3, 12:00:00 GMT+0 - Identified - As a result of this weekend's infrastructure upgrades, some search activity is still running slowly. While we continue to tune and scale our systems, please be aware that searches may take a quite a bit more time than usual; some searches may not finish or may error out. Apr 3, 16:16:08 GMT+0 - Monitoring - We've made adjustments and are seeing significant improvements in search performance. We will be monitoring this fix. Apr 3, 19:42:11 GMT+0 - Resolved - This incident has been resolved. Thank you for your patience. Type: Incident

Duration: 7 hours and 42 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - As a result of this weekend's infrastructure upgrades, some search activity is still running slowly. While we continue to tune and scale our systems, please be aware that searches may take a quite a bit more time than usual; some searches may not finish or may error out..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>16:16:08</var> GMT+0</small><br><strong>Monitoring</strong> - We've made adjustments and are seeing significant improvements in search performance. We will be monitoring this fix..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>19:42:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience..</p> ]]> Mon, 3 Apr 2023 12:00:00 +0000 https://status.salesintel.io/incident/clg0we9bz950848bboicu3xe7rs https://status.salesintel.io/incident/clg0we9bz950848bboicu3xe7rs Search Infrastructure Upgrade Type: Maintenance Duration: 12 hours Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver Apr 2, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 2, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 2, 11:00:00 GMT+0 - Identified - We are upgrading the search infrastructure that powers SalesIntel. While we do not expect much, if any, user interruption, it is possible that users may experience outages during this time. Any outages are expected to be brief. Otherwise, data available during this time is complete and reliable. We look forward to bringing you a more robust search experience in the future! Type: Maintenance

Duration: 12 hours

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading the search infrastructure that powers SalesIntel. While we do not expect much, if any, user interruption, it is possible that users may experience outages during this time. Any outages are expected to be brief. Otherwise, data available during this time is complete and reliable. We look forward to bringing you a more robust search experience in the future!.</p> ]]> Sun, 2 Apr 2023 11:00:00 +0000 https://status.salesintel.io/maintenance/clfqtieba46717vgon8fafvs5b https://status.salesintel.io/maintenance/clfqtieba46717vgon8fafvs5b Search Cluster Upgrade Type: Maintenance Duration: 3 hours Affected Components: RevDriver, Portal/Web Application, Salesforce Managed Package Nov 3, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 3, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 3, 01:00:00 GMT+0 - Identified - We will be scaling up our search capacity starting at 9pmET on Wed, Nov 2. The upgrade is expected to take several hours. During this time, you may experience performance issues, including slowness, with search and enrichment services throughout all of our applications. A complete outage is not expected and issues may be sporadic. Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be scaling up our search capacity starting at 9pmET on Wed, Nov 2. The upgrade is expected to take several hours. During this time, you may experience performance issues, including slowness, with search and enrichment services throughout all of our applications. A complete outage is not expected and issues may be sporadic..</p> ]]> Thu, 3 Nov 2022 01:00:00 +0000 https://status.salesintel.io/maintenance/cl9zzur0l21768hroiz4h5ujjp https://status.salesintel.io/maintenance/cl9zzur0l21768hroiz4h5ujjp Technographics filter outage Type: Incident Duration: 5 days, 2 hours and 13 minutes Affected Components: Portal/Web Application Aug 29, 13:27:27 GMT+0 - Identified - We have identified the issue and are pushing a fix. Aug 29, 14:32:12 GMT+0 - Resolved - This issue is resolved and technographic filters are available Aug 29, 12:30:00 GMT+0 - Investigating - We are currently investigating an incident with technographics filters. The categories, vendors, and products populating these filters are not available in the UI. All other searches are working as expected. Type: Incident

Duration: 5 days, 2 hours and 13 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>13:27:27</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are pushing a fix..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>14:32:12</var> GMT+0</small><br><strong>Resolved</strong> - This issue is resolved and technographic filters are available.</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident with technographics filters. The categories, vendors, and products populating these filters are not available in the UI. All other searches are working as expected..</p> ]]> Mon, 29 Aug 2022 12:30:00 +0000 https://status.salesintel.io/incident/cl7es517t10726jpojp7qaj5md https://status.salesintel.io/incident/cl7es517t10726jpojp7qaj5md Search services unavailable across the SalesIntel platform Type: Incident Duration: 1 hour and 11 minutes Affected Components: RevDriver, Portal/Web Application, Salesforce Managed Package Aug 8, 14:25:00 GMT+0 - Identified - We are working on an issue in our search services that power our application, Chrome extension, and Salesforce managed package. This issue may cause searches to fail or to be very slow to return. The availability of other services are not impacted, but they may run more slowly. Aug 8, 15:28:10 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Searches should be available again across all impacted systems. Aug 8, 15:35:37 GMT+0 - Resolved - This issue has been resolved. Thank you for your patience. Type: Incident

Duration: 1 hour and 11 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>14:25:00</var> GMT+0</small><br><strong>Identified</strong> - We are working on an issue in our search services that power our application, Chrome extension, and Salesforce managed package. This issue may cause searches to fail or to be very slow to return. The availability of other services are not impacted, but they may run more slowly..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:28:10</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Searches should be available again across all impacted systems..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:35:37</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. Thank you for your patience..</p> ]]> Mon, 8 Aug 2022 14:25:00 +0000 https://status.salesintel.io/incident/cl6kvj66c51867vzo83soddtcg https://status.salesintel.io/incident/cl6kvj66c51867vzo83soddtcg Technographics system maintenance this weekend Type: Maintenance Duration: 1 day and 12 hours Affected Components: RevDriver, Salesforce Managed Package, Portal/Web Application Jun 11, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 11, 02:00:00 GMT+0 - Identified - This weekend, SalesIntel will be doing maintenance on our technographics data systems. During this time, technographic data availability may be limited. The following services are impacted: - Any searches run using technographics filters may return fewer results - Any technographic details shown as part of a company profile may be limited **Any data that is returned will be accurate, but may be limited.** No product outage is expected. Jun 11, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 12, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 12 hours

Affected Components: , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - This weekend, SalesIntel will be doing maintenance on our technographics data systems. During this time, technographic data availability may be limited. The following services are impacted: - Any searches run using technographics filters may return fewer results - Any technographic details shown as part of a company profile may be limited **Any data that is returned will be accurate, but may be limited.** No product outage is expected..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 11 Jun 2022 02:00:00 +0000 https://status.salesintel.io/maintenance/cl470ri711147spodifzrmw20 https://status.salesintel.io/maintenance/cl470ri711147spodifzrmw20 Unable to perform contact and company searches Type: Incident Duration: 7 minutes Affected Components: Salesforce Managed Package, Portal/Web Application, RevDriver Jun 10, 18:25:48 GMT+0 - Resolved - This issue has been resolved. Jun 10, 18:18:23 GMT+0 - Investigating - Searching capabilities are currently impacted. Searches may return partial data or none at all. The team is investigating. Type: Incident

Duration: 7 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>18:25:48</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>18:18:23</var> GMT+0</small><br><strong>Investigating</strong> - Searching capabilities are currently impacted. Searches may return partial data or none at all. The team is investigating..</p> ]]> Fri, 10 Jun 2022 18:18:23 +0000 https://status.salesintel.io/incident/cl48rv2dh18485hhn5ixx2igo0 https://status.salesintel.io/incident/cl48rv2dh18485hhn5ixx2igo0 SalesIntel apps are currently unavailable Type: Incident Duration: 49 minutes Affected Components: RevDriver, Salesforce Managed Package, Portal/Web Application May 12, 14:14:29 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. May 12, 13:35:00 GMT+0 - Identified - Our team has identified the problem and is working on a resolution. There may be some sporadic access to applications, but apps are not consistently available. May 12, 14:23:31 GMT+0 - Resolved - This issue has been resolved and systems are operational. Type: Incident

Duration: 49 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>14:14:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>13:35:00</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified the problem and is working on a resolution. There may be some sporadic access to applications, but apps are not consistently available..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>14:23:31</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved and systems are operational..</p> ]]> Thu, 12 May 2022 13:35:00 +0000 https://status.salesintel.io/incident/cl3334d7769557xsmyjtz2jftj https://status.salesintel.io/incident/cl3334d7769557xsmyjtz2jftj Platform outage Type: Incident Duration: 24 minutes Affected Components: Portal/Web Application, RevDriver, Salesforce Managed Package Mar 17, 13:47:04 GMT+0 - Resolved - The issue has been resolved and the platform is operational. Mar 17, 13:23:27 GMT+0 - Investigating - The SalesIntel platform is currently experiencing a widespread outage. We are investigating and will post more information as it is available. Mar 17, 13:36:12 GMT+0 - Monitoring - The team has identified a path to mitigation and implemented fixes. Services are coming back online, but users may experience latency/slowness. We will continue to monitor and optimize. Type: Incident

Duration: 24 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>13:47:04</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and the platform is operational..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>13:23:27</var> GMT+0</small><br><strong>Investigating</strong> - The SalesIntel platform is currently experiencing a widespread outage. We are investigating and will post more information as it is available..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>13:36:12</var> GMT+0</small><br><strong>Monitoring</strong> - The team has identified a path to mitigation and implemented fixes. Services are coming back online, but users may experience latency/slowness. We will continue to monitor and optimize..</p> ]]> Thu, 17 Mar 2022 13:23:27 +0000 https://status.salesintel.io/incident/cl0v0wd8a296859doo8veqdaxtq https://status.salesintel.io/incident/cl0v0wd8a296859doo8veqdaxtq Increased latency in SalesIntel products Type: Incident Duration: 9 hours and 51 minutes Affected Components: Portal/Web Application, RevDriver, Salesforce Managed Package Mar 10, 16:40:00 GMT+0 - Investigating - We are currently investigating increased latency in the SalesIntel products. Users may experience difficulty logging in, using the prospect/company search features, and completing other tasks. We will provide updates as available. Mar 10, 19:00:00 GMT+0 - Identified - We have identified a solution to decrease some of the latency our users are experiencing and are implementing a fix. At the current time, users should be able to log in and complete tasks, but may find intermittent slowness. We will provide another update once the solution is in place. Mar 11, 02:30:31 GMT+0 - Resolved - Our team has applied a series of fixes to solve latency issues experienced today. We will monitor the situation ongoing and continue to improve where possible. Type: Incident

Duration: 9 hours and 51 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>16:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating increased latency in the SalesIntel products. Users may experience difficulty logging in, using the prospect/company search features, and completing other tasks. We will provide updates as available..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified a solution to decrease some of the latency our users are experiencing and are implementing a fix. At the current time, users should be able to log in and complete tasks, but may find intermittent slowness. We will provide another update once the solution is in place..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>02:30:31</var> GMT+0</small><br><strong>Resolved</strong> - Our team has applied a series of fixes to solve latency issues experienced today. We will monitor the situation ongoing and continue to improve where possible..</p> ]]> Thu, 10 Mar 2022 16:40:00 +0000 https://status.salesintel.io/incident/cl0lso226194891e6n0ujualbsb https://status.salesintel.io/incident/cl0lso226194891e6n0ujualbsb Platform Password Reset Issue Type: Incident Affected Components: Portal/Web Application Nov 10, 15:12:34 GMT+0 - Resolved - Users are unable to request for a password reset and internal personnel as well. We are currently investigating this incident. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>15:12:34</var> GMT+0</small><br><strong>Resolved</strong> - Users are unable to request for a password reset and internal personnel as well. We are currently investigating this incident. .</p> ]]> Wed, 10 Nov 2021 15:12:34 +0000 https://status.salesintel.io/incident/ckvtnvibq7542297kmvrl037q1e https://status.salesintel.io/incident/ckvtnvibq7542297kmvrl037q1e Revdriver Sign up and Password Resetting Type: Incident Affected Components: RevDriver Nov 10, 15:01:36 GMT+0 - Resolved - We are currently investigating this incident. Potential new users are unable to sign up for the Revdriver. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>15:01:36</var> GMT+0</small><br><strong>Resolved</strong> - We are currently investigating this incident. Potential new users are unable to sign up for the Revdriver..</p> ]]> Wed, 10 Nov 2021 15:01:36 +0000 https://status.salesintel.io/incident/ckvtnhf0d7482797kmv1037smki https://status.salesintel.io/incident/ckvtnhf0d7482797kmv1037smki Revdriver Issue Resolved Type: Incident Affected Components: RevDriver Sep 13, 14:18:36 GMT+0 - Resolved - We just resolved the issue! Sep 9, 17:10:07 GMT+0 - Resolved - Revdriver should now be resolved, but may have some issues when utilizing with Linkedin. If you are experiencing this please clear your cache/cookies to fix. If this does not work try deleting the extension and re-installing. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>14:18:36</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>17:10:07</var> GMT+0</small><br><strong>Resolved</strong> - Revdriver should now be resolved, but may have some issues when utilizing with Linkedin. If you are experiencing this please clear your cache/cookies to fix. If this does not work try deleting the extension and re-installing. .</p> ]]> Thu, 9 Sep 2021 17:10:07 +0000 https://status.salesintel.io/incident/cktd72r1098299tfolxiiub9ih https://status.salesintel.io/incident/cktd72r1098299tfolxiiub9ih RevDriver showing asterisks Type: Incident Duration: 2 days, 4 hours and 28 minutes Affected Components: RevDriver Sep 7, 13:05:12 GMT+0 - Identified - We are awaiting the approval of Google to release the fix for Revdriver Sep 9, 17:33:03 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 2 days, 4 hours and 28 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:05:12</var> GMT+0</small><br><strong>Identified</strong> - We are awaiting the approval of Google to release the fix for Revdriver.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>17:33:03</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Tue, 7 Sep 2021 13:05:12 +0000 https://status.salesintel.io/incident/ckta38cv372111u5oeqo9ycupn https://status.salesintel.io/incident/ckta38cv372111u5oeqo9ycupn