Duration: 3 hours

Affected Components: RevDriver, Salesforce Managed Package, APIs, Portal/Web Application

Apr 1, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 1, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 1, 01:00:00 GMT+0
Identified - To wrap up our core service maintenance, a maintenance window will occur on Tuesday, March 31, between 9pm and 12am ET. While no prolonged outages are expected, there is a potential for interruption due to this maintenance and you should plan accordingly. This maintenance will impact ALL SalesIntel platforms and services..

Duration: 3 hours

Affected Components: RevDriver, Salesforce Managed Package, APIs, Portal/Web Application

Mar 23, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 23, 01:00:00 GMT+0
Identified - Our team will be performing maintenance on some of our core services on March 22nd, starting at 9pm ET. While no prolonged outages are expected, between 9pm and 12am there is a potential for interruption due to this maintenance and you should plan accordingly. This maintenance will impact ALL SalesIntel platforms and services..

Duration: 8 hours and 22 minutes

Affected Components: Salesforce Managed Package, APIs, RevDriver, Portal/Web Application

Oct 20, 12:30:27 GMT+0
Investigating - Due to AWS outages, we are experiencing latency throughout the SalesIntel platform starting from 8.30ET. We are monitoring the AWS status and remediating where possible..

Oct 20, 14:04:55 GMT+0
Identified - We have identified that this issue is rooted in the inability to scale instances to support normal usage patterns, due to ongoing AWS issues. It is further impacted by newly-discovered AWS connectivity issues. We continue to monitor AWS updates. In general, requests may be very slow to process or may fail..

Oct 20, 17:45:35 GMT+0
Identified - AWS has announced mitigations being put in place that should directly improve the SalesIntel platform health. We are watching the progression of this approach. At this time, the platform is still experiencing the same degradation..

Oct 20, 19:44:59 GMT+0
Monitoring - The fixes put in place by AWS have been successful so far and SalesIntel platform services have recovered. We are continuing to monitor the situation to optimize performance, as well as to rerun any jobs that were not executed as a result of AWS outages..

Oct 20, 20:52:54 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 39 minutes

Affected Components: RevDriver, Portal/Web Application

Oct 13, 06:00:00 GMT+0
Identified - We have identified an issue that impacts usage of search and search-powered features in our application and Chrome extension. We are working on resolution. While you may be able to log in, these services will not be available to you.

Oct 13, 11:12:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 13, 11:39:00 GMT+0
Resolved - This incident has been resolved. During this issue, some automation workflows failed. All failed workflows were re-run. In this case, you may receive two results emails. .

Duration: 21 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Jan 23, 02:20:41 GMT+0
Completed - Maintenance has completed successfully..

Jan 23, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 23, 02:00:00 GMT+0
Identified - There will be a 5-10 minute maintenance outage tonight between 9 and 10pm Eastern Time. All SalesIntel systems will be affected. We regret the short notice and apologize for any inconvenience..

Duration: 3 hours

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Jan 17, 02:00:00 GMT+0
Identified - Our team will be upgrading our gateway services on January 16th, starting at 9pm ET. While no prolonged outages are expected, between 9pm and 12am there is a potential for short, intermittent outages due to this maintenance. Please be aware and try your request again shortly should you run into any issues. This maintenance will impact ALL SalesIntel platforms and services..

Jan 17, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 17, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 32 minutes

Affected Components: Salesforce Managed Package

Sep 4, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 4, 02:32:22 GMT+0
Completed - We have concluded maintenance early and all systems are operational. .

Sep 4, 00:00:00 GMT+0
Identified - On Tuesday, September 3rd, at 8pm Eastern Time, we will be performing infrastructure upgrades for our enrichment services. During this time, all SalesIntel enrichment services will be unavailable, including enrichment via Salesforce, HubSpot, and Marketo. Jobs started or scheduled during this time will not run and will not be retried; if you have a scheduled job, it will resume at the next scheduled time or you may retry your jobs after the maintenance window. Services may be restored and brought back down several times during this window before full restoration occurs..

Duration: 1 hour and 21 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Jul 30, 19:05:44 GMT+0
Resolved - This incident has been resolved..

Jul 30, 17:45:00 GMT+0
Identified - All SalesIntel services are currently inaccessible. We have identified the cause of this issue and are working on restoration..

Jul 30, 18:29:24 GMT+0
Monitoring - Service has been restored and our team is monitoring status..

Duration: 3 hours

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Jul 1, 01:00:00 GMT+0
Identified - On Sunday, June 30th, at 9pm Eastern Time, we will be performing infrastructure upgrades. During this time, SalesIntel products and services will not be available, including our web app, Chrome extension, Salesforce Managed Package, and APIs. Services may be restored and brought back down several times during this window before full restoration occurs..

Jul 1, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 1, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Portal/Web Application, RevDriver

Jun 3, 01:00:00 GMT+0
Identified - We will be upgrading the some of our secondary services on Sunday, June 2, 2024, between 9pm and 12am Eastern Time. During this time, while you will be able to log into our applications and use most functionality, some functionality will be unavailable and you will see error alerts. The following services are impacted: * **Research on Demand** \- you will not be able to submit new requests or view existing requests from the application or RevDriver. You can manually submit requests via email to [ROD@salesintel.io](mailto:ROD@salesintel.io). * **Asynchronous CSV Exports** \- CSV exports >5k records will not be available to request or retrieve. * **FormsIntel** \- you will not be able to configure new forms or view existing forms. Live forms will not fill during this time, but it will not prevent website visitors from completing and submitting the visible fields themselves. * **InboxIntel** \- services will not be available to view or sync data during this time..

Jun 3, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 3, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 5 hours

Affected Components: Portal/Web Application, RevDriver

May 20, 17:05:37 GMT+0
Monitoring - The application is currently available to all users. We are monitoring this situation..

May 20, 15:15:00 GMT+0
Identified - We are currently experiencing intermittent search latency and access issues across the platform. Some resources may not load entirely and searches may not complete or may be slow to complete. The team has identified the cause and working through the correct plan of action..

May 20, 20:15:06 GMT+0
Resolved - This issue has been resolved..

Duration: 3 hours

Affected Components: Portal/Web Application, RevDriver

May 13, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 13, 01:00:00 GMT+0
Identified - We will be upgrading our application database on Sunday, May 12, 2024, between 9pm and 12am Eastern Time. During this time, while you will be able to log into our applications, most functionality will not be available and you will see error alerts. This outage impacts our web application, RevDriver Chrome extension, HubSpot Enrichment services, and inline enrichment in Salesforce. Salesforce scheduled, triggered, and manual enrichment is not impacted, nor are our externally-facing APIs..

Duration: 1 hour and 7 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Mar 11, 02:06:57 GMT+0
Completed - Maintenance has completed early. All systems are available. .

Mar 11, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 01:00:00 GMT+0
Identified - On Sunday, March 10th, between 9pm and midnight US Eastern Time, SalesIntel's platform, including APIs, Salesforce Managed Package, and web-based applications, may be unavailable while we upgrade our databases. The outage is expected to last approximately 1 hour during this window. During this time, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at [**support@salesintel.io**](mailto:support@salesintel.io) if you have any questions..

Duration: 3 hours

Affected Components: Salesforce Managed Package, Portal/Web Application, RevDriver

Feb 26, 02:00:00 GMT+0
Identified - On Sunday, February 25th, between 9pm and midnight US Eastern Time, SalesIntel's web application, RevDriver, HubSpot Enrichment, and some Salesforce Managed Package features (inline enrichment and our embedded web application) will be unavailable while we upgrade our hardware. There is no expected impact on our APIs or Salesforce scheduled enrichment. During this time, while you may be able to log in, functionality in these applications may not work as expected and you may receive error messages. The outage is expected to last between 1-2 hours during this window. During this timeframe, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at [support@salesintel.io](mailto:support@salesintel.io) if you have any questions..

Feb 26, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 26, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 20 minutes

Affected Components: RevDriver

Feb 12, 17:28:30 GMT+0
Identified - RevDriver services are currently unavailable and we are working to resolve. ETA is several hours from now. All other SalesIntel services, including our web application, are available.

Feb 12, 18:38:36 GMT+0
Monitoring - A fix was released and we are monitoring. RevDriver is available for most users at this time..

Feb 12, 20:48:04 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 36 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Feb 12, 16:04:42 GMT+0
Identified - Web application, API, and Managed Package services are available. We are continuing to work on RevDriver restoration..

Feb 12, 15:50:56 GMT+0
Investigating - We are currently experiencing high search load, which we are triaging. This is impacting availability of all services. .

Feb 12, 17:27:20 GMT+0
Resolved - This issue is largely resolved and most services are available. RevDriver is still unavailable. We expect resolution of RevDriver access in the next few hours and will open a new incident to track..

Duration: 1 hour and 33 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Feb 8, 15:21:00 GMT+0
Identified - An incident within our search infrastructure is limiting availability. We are rebooting services.

Feb 8, 15:49:33 GMT+0
Monitoring - Search services are back up and running and we are monitoring for further impact.

Feb 8, 16:54:15 GMT+0
Resolved - This incident has been resolved.

Duration: 1 hour and 42 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Feb 1, 15:55:00 GMT+0
Identified - We have identified an issue with search system availability, which is causing potential issues with platform availability. Users may be struggling to access any part of our platform as we work through this..

Feb 1, 16:23:05 GMT+0
Monitoring - Service has been restored and we are currently monitoring the system..

Feb 1, 17:36:56 GMT+0
Resolved - This incident has been resolved. Thank you for your patience.

Duration: 3 hours and 14 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Jan 26, 22:00:00 GMT+0
Identified - We have detected abnormal latency on the SalesIntel platform due to increase user requests. We are scaling up our systems in response. You may experience issues logging in or executing requests across the platform..

Jan 26, 22:52:17 GMT+0
Monitoring - The platform is accessible and we are monitoring the status against further issues..

Jan 27, 01:14:11 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 18 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Nov 28, 15:30:00 GMT+0
Investigating - We are currently investigating increased latency across our platform, leading to slowness (or failures) in logging in, loading application resources, or searching. Our teams are looking into it at high priority. We are scaling up our systems to help mitigate the impact..

Nov 28, 21:48:18 GMT+0
Resolved - This incident has been resolved..

Nov 28, 16:37:47 GMT+0
Identified - Application performance has stabilized and we have identified the issue. Our team is continuing to remedy the underlying issue..

Nov 28, 18:12:48 GMT+0
Monitoring - We continue to monitor platform health. Performance has returned to usual..

Duration: 4 hours

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Jul 21, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 21, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 21, 01:00:00 GMT+0
Identified - To better serve our users, we will be performing unanticipated maintenance on our search infrastructure tonight. During this time, we expect that certain activities may resolve more slowly, including searching for and exporting data. No outage is expected..

Duration: 3 hours and 42 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Jun 1, 14:21:11 GMT+0
Investigating - We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources or search activity. Our teams are looking into it at high priority..

Jun 1, 15:05:54 GMT+0
Investigating - We are still investigating this issue, but have scaled up services to assist with mitigation..

Jun 1, 16:32:38 GMT+0
Monitoring - After scaling up our systems, performance has stabilized, but we are monitoring closely, and working to identify and resolve the root cause..

Jun 1, 18:03:10 GMT+0
Resolved - This incident has been resolved and systems are stable. Our engineers will continue to monitor and evaluate improvements to support reliability..

Duration: 1 hour and 42 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

May 25, 19:00:00 GMT+0
Resolved - This incident has been resolved..

May 25, 17:17:30 GMT+0
Investigating - We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources. Our teams are looking into it at high priority..

May 25, 17:31:04 GMT+0
Identified - We have identified the cause of this performance issue and are working on remediation..

May 25, 18:16:21 GMT+0
Monitoring - Our team has implemented a fix and is monitoring the results. .

Duration: 1 hour and 23 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

May 22, 14:20:01 GMT+0
Investigating - We are currently investigating increased latency across our platform, leading to slowness (or failures) in loading resources. Our teams are looking into it at high priority..

May 22, 14:36:15 GMT+0
Identified - We have identified the source of this issue and are working on a resolution..

May 22, 15:32:40 GMT+0
Monitoring - Our team has implemented a fix and is monitoring the results. .

May 22, 15:43:09 GMT+0
Resolved - This incident has been resolved. Thank you for your patience..

Duration: 2 hours

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

May 17, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 17, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 17, 01:00:00 GMT+0
Identified - Tonight, beginning at 9pm US Eastern Time, we will be completing some remaining items from our previously-scheduled maintenance window. We do not expect any resulting product outage, but we will be making DNS configuration changes, which may take up to 15 minutes to become available, depending on your provider. During that time, you may experience connectivity issues..

Duration: 4 hours

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

May 15, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 15, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

May 15, 00:00:00 GMT+0
Identified - On Sunday, May 14th, between 8pm and midnight US Eastern Time, all SalesIntel products will be inaccessible while we upgrade our hardware. The outage is expected to last between 2 and 4 hours during this window. During this timeframe, even once some services are restored, restoration may be temporary and not all services will be available. Please plan ahead, and reach out to our team at support@salesintel.io if you have any questions..

Duration: 2 hours and 41 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Apr 26, 13:13:30 GMT+0
Investigating - Our search experience in all products is currently running slowly and users may experience timeouts/infinite loading states. There may be some difficulty loading the SalesIntel web app or Chrome extension, but this is infrequent. Our engineers are reviewing..

Apr 26, 15:22:05 GMT+0
Monitoring - We are monitoring a fix to product latency and are seeing improvements..

Apr 26, 15:54:52 GMT+0
Resolved - This incident has been resolved. Thank you for your patience..

Duration: 7 hours and 42 minutes

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Apr 3, 12:00:00 GMT+0
Identified - As a result of this weekend's infrastructure upgrades, some search activity is still running slowly. While we continue to tune and scale our systems, please be aware that searches may take a quite a bit more time than usual; some searches may not finish or may error out..

Apr 3, 16:16:08 GMT+0
Monitoring - We've made adjustments and are seeing significant improvements in search performance. We will be monitoring this fix..

Apr 3, 19:42:11 GMT+0
Resolved - This incident has been resolved. Thank you for your patience..

Duration: 12 hours

Affected Components: APIs, Salesforce Managed Package, Portal/Web Application, RevDriver

Apr 2, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 2, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 2, 11:00:00 GMT+0
Identified - We are upgrading the search infrastructure that powers SalesIntel. While we do not expect much, if any, user interruption, it is possible that users may experience outages during this time. Any outages are expected to be brief. Otherwise, data available during this time is complete and reliable. We look forward to bringing you a more robust search experience in the future!.

Duration: 3 hours

Affected Components: RevDriver, Portal/Web Application, Salesforce Managed Package

Nov 3, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 3, 01:00:00 GMT+0
Identified - We will be scaling up our search capacity starting at 9pmET on Wed, Nov 2. The upgrade is expected to take several hours. During this time, you may experience performance issues, including slowness, with search and enrichment services throughout all of our applications. A complete outage is not expected and issues may be sporadic..

Duration: 5 days, 2 hours and 13 minutes

Affected Components: Portal/Web Application

Aug 29, 13:27:27 GMT+0
Identified - We have identified the issue and are pushing a fix..

Aug 29, 14:32:12 GMT+0
Resolved - This issue is resolved and technographic filters are available.

Aug 29, 12:30:00 GMT+0
Investigating - We are currently investigating an incident with technographics filters. The categories, vendors, and products populating these filters are not available in the UI. All other searches are working as expected..

Duration: 1 hour and 11 minutes

Affected Components: RevDriver, Portal/Web Application, Salesforce Managed Package

Aug 8, 14:25:00 GMT+0
Identified - We are working on an issue in our search services that power our application, Chrome extension, and Salesforce managed package. This issue may cause searches to fail or to be very slow to return. The availability of other services are not impacted, but they may run more slowly..

Aug 8, 15:28:10 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Searches should be available again across all impacted systems..

Aug 8, 15:35:37 GMT+0
Resolved - This issue has been resolved. Thank you for your patience..

Duration: 1 day and 12 hours

Affected Components: RevDriver, Salesforce Managed Package, Portal/Web Application

Jun 11, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 11, 02:00:00 GMT+0
Identified - This weekend, SalesIntel will be doing maintenance on our technographics data systems. During this time, technographic data availability may be limited. The following services are impacted: - Any searches run using technographics filters may return fewer results - Any technographic details shown as part of a company profile may be limited **Any data that is returned will be accurate, but may be limited.** No product outage is expected..

Jun 11, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 12, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 minutes

Affected Components: Salesforce Managed Package, Portal/Web Application, RevDriver

Jun 10, 18:25:48 GMT+0
Resolved - This issue has been resolved..

Jun 10, 18:18:23 GMT+0
Investigating - Searching capabilities are currently impacted. Searches may return partial data or none at all. The team is investigating..

Duration: 49 minutes

Affected Components: RevDriver, Salesforce Managed Package, Portal/Web Application

May 12, 14:14:29 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

May 12, 13:35:00 GMT+0
Identified - Our team has identified the problem and is working on a resolution. There may be some sporadic access to applications, but apps are not consistently available..

May 12, 14:23:31 GMT+0
Resolved - This issue has been resolved and systems are operational..

Duration: 24 minutes

Affected Components: Portal/Web Application, RevDriver, Salesforce Managed Package

Mar 17, 13:47:04 GMT+0
Resolved - The issue has been resolved and the platform is operational..

Mar 17, 13:23:27 GMT+0
Investigating - The SalesIntel platform is currently experiencing a widespread outage. We are investigating and will post more information as it is available..

Mar 17, 13:36:12 GMT+0
Monitoring - The team has identified a path to mitigation and implemented fixes. Services are coming back online, but users may experience latency/slowness. We will continue to monitor and optimize..

Duration: 9 hours and 51 minutes

Affected Components: Portal/Web Application, RevDriver, Salesforce Managed Package

Mar 10, 16:40:00 GMT+0
Investigating - We are currently investigating increased latency in the SalesIntel products. Users may experience difficulty logging in, using the prospect/company search features, and completing other tasks. We will provide updates as available..

Mar 10, 19:00:00 GMT+0
Identified - We have identified a solution to decrease some of the latency our users are experiencing and are implementing a fix. At the current time, users should be able to log in and complete tasks, but may find intermittent slowness. We will provide another update once the solution is in place..

Mar 11, 02:30:31 GMT+0
Resolved - Our team has applied a series of fixes to solve latency issues experienced today. We will monitor the situation ongoing and continue to improve where possible..

Affected Components: Portal/Web Application

Nov 10, 15:12:34 GMT+0
Resolved - Users are unable to request for a password reset and internal personnel as well. We are currently investigating this incident. .

Affected Components: RevDriver

Nov 10, 15:01:36 GMT+0
Resolved - We are currently investigating this incident. Potential new users are unable to sign up for the Revdriver..

Affected Components: RevDriver

Sep 13, 14:18:36 GMT+0
Resolved - We just resolved the issue!.

Sep 9, 17:10:07 GMT+0
Resolved - Revdriver should now be resolved, but may have some issues when utilizing with Linkedin. If you are experiencing this please clear your cache/cookies to fix. If this does not work try deleting the extension and re-installing. .

Duration: 2 days, 4 hours and 28 minutes

Affected Components: RevDriver

Sep 7, 13:05:12 GMT+0
Identified - We are awaiting the approval of Google to release the fix for Revdriver.

Sep 9, 17:33:03 GMT+0
Resolved - We just resolved the issue!.