Increased latency in SalesIntel products – Incident details

Started

March 10, 2022 at 4:40 PM

Status

Resolved after about 10 hours

Impact

Degraded performance

Affected

Portal

RevDriver

Salesforce Managed Package

Resolved
March 11, 2022 at 2:30 AM
Resolved
March 11, 2022 at 2:30 AM
Our team has applied a series of fixes to solve latency issues experienced today. We will monitor the situation ongoing and continue to improve where possible.
Identified
March 10, 2022 at 7:00 PM
Identified
March 10, 2022 at 7:00 PM
We have identified a solution to decrease some of the latency our users are experiencing and are implementing a fix. At the current time, users should be able to log in and complete tasks, but may find intermittent slowness. We will provide another update once the solution is in place.
Investigating
March 10, 2022 at 4:40 PM
Investigating
March 10, 2022 at 4:40 PM
We are currently investigating increased latency in the SalesIntel products. Users may experience difficulty logging in, using the prospect/company search features, and completing other tasks. We will provide updates as available.